Moxa Networking Co. Ltd
Fl. 4, No 135, Lane 235,Pao-Chiao Rd, Shing-Tien
New Taipei City


Taiwan
TEL:+886-2-8919-1230
FAX:+886-2-8919-1231
URL:
http://www.moxa.com
microsites Página de Inicio:
http://Moxa-Networking.allitwa
res.com/

Perfil de la empresa

Moxa provides a full spectrum of quality products for industrial networking, computing, and automation, and maintains a distribution and service network that reaches customers in more than 70 countries. Our products have connected over 30 million devices worldwide in a wide range of applications, including factory automation, smart rail, smart grid, intelligent transportation, oil & gas, marine, and mining. By continually improving staff expertise in a variety of technologies and markets, we aim to be the first choice for industrial automation solutions.

Factory Tour

For years, Moxa has made innovation and quality the core of its company culture, adapting design thinking processes to build innovative industrial products that demonstrate clear value for the customer. Good design begins with observing the problems, obstacles, and shortcomings from the customer's viewpoint, then researching relevant technologies to brainstorm innovative approaches. The next step is to synthesize this knowledge and formally conceive all available solutions, so one can then build model prototypes that may be analyzed by both customer and designer. Finally, this entire process of analysis and research must be repeated, with ultimate success measured only by the customer's satisfaction with the final product.

Management

A Team Devoted to Service Excellence

“To be your trusted partner in industrial automation” is Moxa’s guiding commitment to our customers. We live this commitment by setting high-level service standards for every employee that guarantee the reliability, safety, and flexibility of industrial automation solutions and ensures your business success.

Customer focus is in the DNA of Moxa’s service culture. So, customer needs and customer satisfaction is a touchstone that is considered in every act we do, both internally and externally. All Moxa employees take pride and ownership in our actions to create the best possible customer experience and embody our brand spirit: “Reliable Networks, Sincere Service.”

Core Principles of Moxa’s Service Culture

Constant cultivation of service culture through “best practice” workshops
Continuous updates of staff expertise in new technologies and markets
Implementation of company-wide service management through a rigorous CRM tool

Quality Control

Moxa has established a customer-centric culture based on a Total Quality Management (TQM) philosophy that stresses long-term success through customer satisfaction. All Moxa employees are included in the TQM process, and actively participate in the continual improvement of processes, products, services, and technology. Moxa has made “dedication to quality” an essential part of its corporate culture, and uses TQM principles to safeguard data, streamline process, and ensure effective communications. Moxa’s TQM effort emphasizes reliability, innovation, professionalism, and flexibility, which have been at the heart of Moxa's success for more than 25 years.

Perfil de Empresa